Privacy policy Helpster
HELPSTER is an non-profit organization registered in the Republic of Estonia (EU) in Tartu County Court Registration Department with registry code 80622371. It is committed to the privacy of individuals in accordance with its own rules and regulations, including on personal data protection. HELPSTER acts as the controller of all personal data collected in accordance with this Privacy Policy, and can be contacted as set out below.
Scope of Policy
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Helpster app (the “User”).
Our app and any other tools are referred to as the “Service”. By using this Service, you agree to the privacy policy outlined herein.
Information We Collect
We collect information in order to provide and improve our Service, to administer your use of the Service and to enable you to enjoy and easily navigate our Service.
When you use the Service or engage in certain activities, such as downloading the app, making a donation, requesting services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:
• Installing the app: If you use the Service without an Account, you do not enter personal information (please see below for information which is collected automatically). If you create an Account using your login credentials from one of your third-party services accounts such as Facebook, Google, Apple, you share your public profile information (name, profile picture) and optionally your email address and/or a list of your contacts. If you create an email-based Account, we will request your name and email address.
• Making a donation via the Service: If you make a one-off or recurring donation via the Service, you provide your payment method information. If you make a donation without registration of an account, we collect your payment token and Device ID, so you will see your donation information in the App on the same device without registration.
• Communications with us: We may collect personal information from you such as email address, first and last name when you choose to request information about our Service, request to receive customer or technical support, or otherwise communicate with us directly or through Third Parties.
• Making a gift donation: If you are making a donation on behalf of another person/legal entity (as a gift), you may be asked for that person’s (legal entity) name and contact details in order to enable us to deliver the gift to the recipient.
• User-generated content: You may be able to customize and create certain content such as teams, text and audio-visual materials.
In addition to the information you choose to provide to us, we and our service providers also use standard technologies to automatically collect certain additional information:
We automatically record certain information about how you use our Service. This may include information such as a User’s Internet Protocol (IP) address, cookie identifiers, Advertiser ID and other device identifiers that are automatically assigned to your computer or device when you access the Internet, operating system, country, languages and locales, hardware type, the pages or features of our Service to which you browsed and the time spent on those pages or features, the links on our Services that you clicked on and other statistics. We use such data to administer the Service and we analyze (and may engage third parties to analyze) such data to improve, customize and enhance our Service by expanding features and functionality and tailoring them to individuals’ needs and preferences.
Information from Other Sources
We may receive information about you from third parties. For example, if you access our Services through an application of a third party, such as the App Store/Google Play Store or a Social Networking Service (“SNS”), we may collect such information about you from that third-party application that you have made public via your privacy settings therein. Information we collect through third-party applications may include your name, your SNS user identification number, your SNS user name, profile picture and optionally your email and list of your contacts on the SNS.
We will never post anything to a SNS without your permission.
How We Use Your Information
We acquire, hold, use, and process personal information for a variety of business purposes, including:
• to provide, personalize, and improve your experience with the Service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising related to the Service on or outside of the Service;
• to ensure technical functionality of the Service, develop new features and services, and analyze your use of the Service, including your interaction with the mobile application, advertising, products, and services that are made available, linked to, or offered through the Service;
• to communicate with you for Service-related or research purposes including via emails, notifications, or other messages, which you agree to receive;
• to process your payment to prevent or detect fraud including fraudulent payments and fraudulent use of the Service;
• to communicate with you for marketing and promotional purposes via emails, notifications, or other messages, consistent with any permissions you may have communicated to us; in the section User Access and Control below, we inform you of the controls you can use to opt out from receiving certain messages;
• to enable and promote the Service and other relevant services or products, either within or outside the Service, including features and content of the Service and products and services made available through the Service;
• to better understand how visitors are using the Services and to improve their utility;
• to ensure that our Services are performing as expected, alert us to problems, and help us troubleshoot
• to respond to support requests or other communications
Sharing Personal Information with Third Parties
When you have connected with Facebook on the Service, the following personal information will be publicly available on the Service: your first name, profile picture and your achievements.
We use technical service providers which may operate the technical infrastructure that we need to provide the Service, in particular providers which host, store, manage, and maintain the application, its content and the data we process.
We use technical service providers to help us communicate with you, as described in Section ”How We Use Your Information” of this Policy.
We use marketing and advertising partners to show you more tailored content, or to help us understand your use of the Service, to provide you with a better service. We also may share personal information with certain marketing and advertising partners to send you promotional communications about the Service.
We use analysis services (e.g. Google Analytics and others) to analyze information about how people use our App. This is not linked to personal information such as name or email address.
Cookies, Third-Party Software Development Kits and Tracking
A cookie is a piece of data stored on the User's device containing information about the device. Usage of a cookie is in no way linked to any personally identifiable information while using the Service. By setting a cookie, Helpster will remember the User the next time he/she visits the Service. The User is always free to decline our cookies if his/her device permits, although in that case he/she may not be able to use certain features of the Service and may be required to re-enter information more frequently to use certain features of the Service.
We use third-party software development kits (“SDKs”) as part of the functionality of our Service. Third-party SDKs may allow third parties including advertisers to collect your personal information to provide content that is more relevant to you.
We use an analysis service (e.g. Google Analytics). For this purpose, analysis service places a cookie on your device when you visit our App. These services collect only the unique device identifier assigned to your mobile device, rather than your name or other personally identifying information, and use it to collect information such as how often users open the App, whether they encountered crashes or problems, tasks performed, buttons clicked, screens viewed, and other actions within the App. We only use this information to improve our App and Services.
Information from Application
In addition to any donations-related information, we collect the following:
• Login information, which is linked to your user account and any donations.
• Device Information. We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifier, phone number, and mobile network information.
• App Analytics. We may also use third party tracking services to help us analyze how users use the App and Services. These services collect only the unique device identifier assigned to your mobile device, rather than your name or other personally identifying information, and use it to collect information such as how often users open the App, whether they encountered crashes or problems, tasks performed, buttons clicked, screens viewed, and other actions within the App. We only use this information to improve our App and Services. We do not combine the information generated thereby with your Personal Information and we do not associate you in any way with your device identifier. Only these services know and associate you (on a non-identifiable basis) with your identifier.
We use the information we collect to:
• Provide the Services on the iOS/Android application
• Better understand how visitors are using the iOS/Android application and to improve its utility
• Provide customer support
Information from Communications Between Us
When we communicate with each other, we collect the following information:
• When we communicate with each other via email, text message, chat, form submission, or other form of written communication, we will collect and store any information that is contained in that message, which could include your name, email address, phone number, and address.
• Our third party providers collect and store "metadata" about the written communication depending on the communications medium used. In the case of email, this includes your email address , IP address, and host network.
• If you sign up for recurring reports, email newsletters, or notifications, you will provide your email address or other unique means of contacting you.
• For any phone calls between us, typically for support, we collect your phone number and may link it to other personal information such as name and email address that we either ask for in the course of the call or that already exists in one of our systems. In certain cases our phone service may automatically generate a transcript of the call.
We use the information we collect to facilitate communication between us, answer questions, provide information about our company and products, and provide you with the Services.
We share your information with our third party communications service providers in order to send email, place a phone call, send a text, chat, send newsletters, or otherwise communicate with you.
Social Media Platforms
From within the Service, users are able to share content on SNS such as Facebook, Twitter, Instagram and WhatsApp.
Donations via the Service
When you make donations to Helpster, we process these through third-party payment processors such as Braintree, PayPal, Apple pay, Google Pay and Stripe.
User Access and Control of Personally Identifiable Information
If you would like to access, review, correct, update, suppress, transfer (right to data portability), delete or otherwise limit our use of your personal information we have collected, you may contact us using the mechanisms provided below. We will try to comply with your request as soon as reasonably practicable.
You may opt out of having your personal information used or disclosed for certain purposes.
If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out of receiving such communications at any time by clicking on the unsubscribe link at the bottom of each email.
Helpster may send you push notifications with notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings within the Service or on your mobile device.
Data Retention
We retain data for limited periods when it needs to be kept for legitimate business or legal purposes.
Reviewing, Changing, and Removing Your Information
You can review and/or change certain of your Personal Information by accessing your Account. You may also review, update, correct or delete the Personal Information in your Account by detailing your request using contact form. Use this same procedure to request that we close your Account.
Even if you request that we delete your Personal Information, certain data is necessary in order for us to provide the Services and maintain the integrity of our records and can not be deleted in its entirety. For instance, we may need to retain certain Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and take other actions otherwise permitted by law or for our legitimate business purposes. If for these or other reasons we can not delete all of your Personal Information, we will convert it to Anonymous Information where possible.
If some or all of your Personal Information is deleted, then your account may become deactivated.
If we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures, including Charities. See the section "This Policy Doesn't Cover Third Parties" below.
This Policy Doesn't Cover Third Parties
This Privacy Policy addresses only our use and disclosure of information we collect from and/or about you on the Services. If you disclose information to others, or authorize us to do the same under this Privacy Policy, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
The interfaces to the Services that you see may contain content or links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our App and go to another site. During this process, another entity may collect Personal Information or Anonymous Information from you. The App may also contain links to other websites controlled by us but which operates under different privacy policies. Please review the privacy policy of any new site you visit.
Children
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.
If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at team@helpster.charity.
Security
To protect your personal data from unauthorized access and abuse we have implemented technical and organizational security measures. We check these security measures regularly and adapt them, as necessary, to the state of technological progress. All payment data is processed by our payment processing partners.
We do not collect your financial information. Your financial information is managed securely by our payment processors which are globally trusted payments companies.
Location of Storage
Please note that HELPSTER is an organization operating worldwide so that your personally identifiable information may be processed also outside of the European Economic Area or outside any other area you might be located in when using the Service.
Personal data collected by us may be stored and processed in your region, and in any other country where we or our service providers operate facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this Privacy Policy and the requirements of applicable law wherever the data is located. By providing your information, you consent to such storage and transfer.
We transfer personal data from the European Economic Area and Switzerland to other countries. The European Commission may have not determined that some of these countries provide an adequate level of data protection. For example, their laws may not guarantee you the same rights as residents of the European Union. When we engage in such transfers, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. To learn more about the European Commission's decisions on the adequacy of the protection of personal data in the countries where we process personal information, please visit this European Commission page.
Your Rights Under the GDPR
If you are from the European Economic Area, the legal basis upon which we collect and use your Personal Information is determined by the nature of the Personal Information and the precise context in which we collect it. Typically, we will collect and use the Personal Information that we have from you if the processing is in our legitimate interests and such interests are not outweighed by your data-protection interests or fundamental rights and freedoms. Our legitimate interests include fulfilling the transactions that your request, enhancing and maintaining our Services and our App, complying with applicable law, complying with agreements that we have with you and third parties.
If you are from the European Economic Area, you have the right under the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), the right to request from us access to and rectification or erasure of your personal data, the right of data portability, the right of restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Economic Area, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your account with us, please make your request using the contact form at team@helpster.charity, or write us at: https://helpster.charity/#contacts.
Whether you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing or do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please make your request using the contact form at team@helpster.charity, or write us at: https://helpster.charity/#contacts.
Notification of Changes
This privacy policy may change from time to time. Changes will be posted within the Service so Users are always aware of what information is collected and how it is used. Please make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the Privacy Policy, please contact us through team@helpster.charity.
Content Sharing Terms
By submitting user-generated content such as teams, text and audio-visual material to HELPSTER, you:
i. represent and warrant that you are of legal age of consent in the jurisdiction of your domicile;
ii. grant HELPSTER a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable and transferable license to use, display, distribute, reproduce, modify, remix, translate, transcode, excerpt, adapt, prepare derivative works of and compilations, publicly display such content in any format or medium for any purpose in connection with HELPSTER activities;
iii. represent and warrant that the content is original or that you hold the necessary rights to publish the content you submit and grant HELPSTER the license under (ii); and
iv. agree to indemnify and hold HELPSTER, its officers, agents and employees harmless from any claim or loss made by any third party due to or arising out of content you submit.
Disclaimer – Links to other Sites
The Service may contain hypertext links to other services. The Helpster assumes no responsibility for those services including the privacy practices or the content of such web sites.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Estonia, Tallinn, Juhkentali tn. 8, 10132
team@helpster.charity
https://helpster.charity/#contacts
HELPSTER is an non-profit organization registered in the Republic of Estonia (EU) in Tartu County Court Registration Department with registry code 80622371. It is committed to the privacy of individuals in accordance with its own rules and regulations, including on personal data protection. HELPSTER acts as the controller of all personal data collected in accordance with this Privacy Policy, and can be contacted as set out below.
Scope of Policy
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Helpster app (the “User”).
Our app and any other tools are referred to as the “Service”. By using this Service, you agree to the privacy policy outlined herein.
Information We Collect
We collect information in order to provide and improve our Service, to administer your use of the Service and to enable you to enjoy and easily navigate our Service.
When you use the Service or engage in certain activities, such as downloading the app, making a donation, requesting services or information, or contacting us directly, we may ask you to provide some or all of the following types of information:
• Installing the app: If you use the Service without an Account, you do not enter personal information (please see below for information which is collected automatically). If you create an Account using your login credentials from one of your third-party services accounts such as Facebook, Google, Apple, you share your public profile information (name, profile picture) and optionally your email address and/or a list of your contacts. If you create an email-based Account, we will request your name and email address.
• Making a donation via the Service: If you make a one-off or recurring donation via the Service, you provide your payment method information. If you make a donation without registration of an account, we collect your payment token and Device ID, so you will see your donation information in the App on the same device without registration.
• Communications with us: We may collect personal information from you such as email address, first and last name when you choose to request information about our Service, request to receive customer or technical support, or otherwise communicate with us directly or through Third Parties.
• Making a gift donation: If you are making a donation on behalf of another person/legal entity (as a gift), you may be asked for that person’s (legal entity) name and contact details in order to enable us to deliver the gift to the recipient.
• User-generated content: You may be able to customize and create certain content such as teams, text and audio-visual materials.
In addition to the information you choose to provide to us, we and our service providers also use standard technologies to automatically collect certain additional information:
We automatically record certain information about how you use our Service. This may include information such as a User’s Internet Protocol (IP) address, cookie identifiers, Advertiser ID and other device identifiers that are automatically assigned to your computer or device when you access the Internet, operating system, country, languages and locales, hardware type, the pages or features of our Service to which you browsed and the time spent on those pages or features, the links on our Services that you clicked on and other statistics. We use such data to administer the Service and we analyze (and may engage third parties to analyze) such data to improve, customize and enhance our Service by expanding features and functionality and tailoring them to individuals’ needs and preferences.
Information from Other Sources
We may receive information about you from third parties. For example, if you access our Services through an application of a third party, such as the App Store/Google Play Store or a Social Networking Service (“SNS”), we may collect such information about you from that third-party application that you have made public via your privacy settings therein. Information we collect through third-party applications may include your name, your SNS user identification number, your SNS user name, profile picture and optionally your email and list of your contacts on the SNS.
We will never post anything to a SNS without your permission.
How We Use Your Information
We acquire, hold, use, and process personal information for a variety of business purposes, including:
• to provide, personalize, and improve your experience with the Service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising related to the Service on or outside of the Service;
• to ensure technical functionality of the Service, develop new features and services, and analyze your use of the Service, including your interaction with the mobile application, advertising, products, and services that are made available, linked to, or offered through the Service;
• to communicate with you for Service-related or research purposes including via emails, notifications, or other messages, which you agree to receive;
• to process your payment to prevent or detect fraud including fraudulent payments and fraudulent use of the Service;
• to communicate with you for marketing and promotional purposes via emails, notifications, or other messages, consistent with any permissions you may have communicated to us; in the section User Access and Control below, we inform you of the controls you can use to opt out from receiving certain messages;
• to enable and promote the Service and other relevant services or products, either within or outside the Service, including features and content of the Service and products and services made available through the Service;
• to better understand how visitors are using the Services and to improve their utility;
• to ensure that our Services are performing as expected, alert us to problems, and help us troubleshoot
• to respond to support requests or other communications
Sharing Personal Information with Third Parties
When you have connected with Facebook on the Service, the following personal information will be publicly available on the Service: your first name, profile picture and your achievements.
We use technical service providers which may operate the technical infrastructure that we need to provide the Service, in particular providers which host, store, manage, and maintain the application, its content and the data we process.
We use technical service providers to help us communicate with you, as described in Section ”How We Use Your Information” of this Policy.
We use marketing and advertising partners to show you more tailored content, or to help us understand your use of the Service, to provide you with a better service. We also may share personal information with certain marketing and advertising partners to send you promotional communications about the Service.
We use analysis services (e.g. Google Analytics and others) to analyze information about how people use our App. This is not linked to personal information such as name or email address.
Cookies, Third-Party Software Development Kits and Tracking
A cookie is a piece of data stored on the User's device containing information about the device. Usage of a cookie is in no way linked to any personally identifiable information while using the Service. By setting a cookie, Helpster will remember the User the next time he/she visits the Service. The User is always free to decline our cookies if his/her device permits, although in that case he/she may not be able to use certain features of the Service and may be required to re-enter information more frequently to use certain features of the Service.
We use third-party software development kits (“SDKs”) as part of the functionality of our Service. Third-party SDKs may allow third parties including advertisers to collect your personal information to provide content that is more relevant to you.
We use an analysis service (e.g. Google Analytics). For this purpose, analysis service places a cookie on your device when you visit our App. These services collect only the unique device identifier assigned to your mobile device, rather than your name or other personally identifying information, and use it to collect information such as how often users open the App, whether they encountered crashes or problems, tasks performed, buttons clicked, screens viewed, and other actions within the App. We only use this information to improve our App and Services.
Information from Application
In addition to any donations-related information, we collect the following:
• Login information, which is linked to your user account and any donations.
• Device Information. We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifier, phone number, and mobile network information.
• App Analytics. We may also use third party tracking services to help us analyze how users use the App and Services. These services collect only the unique device identifier assigned to your mobile device, rather than your name or other personally identifying information, and use it to collect information such as how often users open the App, whether they encountered crashes or problems, tasks performed, buttons clicked, screens viewed, and other actions within the App. We only use this information to improve our App and Services. We do not combine the information generated thereby with your Personal Information and we do not associate you in any way with your device identifier. Only these services know and associate you (on a non-identifiable basis) with your identifier.
We use the information we collect to:
• Provide the Services on the iOS/Android application
• Better understand how visitors are using the iOS/Android application and to improve its utility
• Provide customer support
Information from Communications Between Us
When we communicate with each other, we collect the following information:
• When we communicate with each other via email, text message, chat, form submission, or other form of written communication, we will collect and store any information that is contained in that message, which could include your name, email address, phone number, and address.
• Our third party providers collect and store "metadata" about the written communication depending on the communications medium used. In the case of email, this includes your email address , IP address, and host network.
• If you sign up for recurring reports, email newsletters, or notifications, you will provide your email address or other unique means of contacting you.
• For any phone calls between us, typically for support, we collect your phone number and may link it to other personal information such as name and email address that we either ask for in the course of the call or that already exists in one of our systems. In certain cases our phone service may automatically generate a transcript of the call.
We use the information we collect to facilitate communication between us, answer questions, provide information about our company and products, and provide you with the Services.
We share your information with our third party communications service providers in order to send email, place a phone call, send a text, chat, send newsletters, or otherwise communicate with you.
Social Media Platforms
From within the Service, users are able to share content on SNS such as Facebook, Twitter, Instagram and WhatsApp.
Donations via the Service
When you make donations to Helpster, we process these through third-party payment processors such as Braintree, PayPal, Apple pay, Google Pay and Stripe.
User Access and Control of Personally Identifiable Information
If you would like to access, review, correct, update, suppress, transfer (right to data portability), delete or otherwise limit our use of your personal information we have collected, you may contact us using the mechanisms provided below. We will try to comply with your request as soon as reasonably practicable.
You may opt out of having your personal information used or disclosed for certain purposes.
If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out of receiving such communications at any time by clicking on the unsubscribe link at the bottom of each email.
Helpster may send you push notifications with notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings within the Service or on your mobile device.
Data Retention
We retain data for limited periods when it needs to be kept for legitimate business or legal purposes.
Reviewing, Changing, and Removing Your Information
You can review and/or change certain of your Personal Information by accessing your Account. You may also review, update, correct or delete the Personal Information in your Account by detailing your request using contact form. Use this same procedure to request that we close your Account.
Even if you request that we delete your Personal Information, certain data is necessary in order for us to provide the Services and maintain the integrity of our records and can not be deleted in its entirety. For instance, we may need to retain certain Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and take other actions otherwise permitted by law or for our legitimate business purposes. If for these or other reasons we can not delete all of your Personal Information, we will convert it to Anonymous Information where possible.
If some or all of your Personal Information is deleted, then your account may become deactivated.
If we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures, including Charities. See the section "This Policy Doesn't Cover Third Parties" below.
This Policy Doesn't Cover Third Parties
This Privacy Policy addresses only our use and disclosure of information we collect from and/or about you on the Services. If you disclose information to others, or authorize us to do the same under this Privacy Policy, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
The interfaces to the Services that you see may contain content or links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our App and go to another site. During this process, another entity may collect Personal Information or Anonymous Information from you. The App may also contain links to other websites controlled by us but which operates under different privacy policies. Please review the privacy policy of any new site you visit.
Children
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.
If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at team@helpster.charity.
Security
To protect your personal data from unauthorized access and abuse we have implemented technical and organizational security measures. We check these security measures regularly and adapt them, as necessary, to the state of technological progress. All payment data is processed by our payment processing partners.
We do not collect your financial information. Your financial information is managed securely by our payment processors which are globally trusted payments companies.
Location of Storage
Please note that HELPSTER is an organization operating worldwide so that your personally identifiable information may be processed also outside of the European Economic Area or outside any other area you might be located in when using the Service.
Personal data collected by us may be stored and processed in your region, and in any other country where we or our service providers operate facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this Privacy Policy and the requirements of applicable law wherever the data is located. By providing your information, you consent to such storage and transfer.
We transfer personal data from the European Economic Area and Switzerland to other countries. The European Commission may have not determined that some of these countries provide an adequate level of data protection. For example, their laws may not guarantee you the same rights as residents of the European Union. When we engage in such transfers, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. To learn more about the European Commission's decisions on the adequacy of the protection of personal data in the countries where we process personal information, please visit this European Commission page.
Your Rights Under the GDPR
If you are from the European Economic Area, the legal basis upon which we collect and use your Personal Information is determined by the nature of the Personal Information and the precise context in which we collect it. Typically, we will collect and use the Personal Information that we have from you if the processing is in our legitimate interests and such interests are not outweighed by your data-protection interests or fundamental rights and freedoms. Our legitimate interests include fulfilling the transactions that your request, enhancing and maintaining our Services and our App, complying with applicable law, complying with agreements that we have with you and third parties.
If you are from the European Economic Area, you have the right under the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), the right to request from us access to and rectification or erasure of your personal data, the right of data portability, the right of restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Economic Area, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your account with us, please make your request using the contact form at team@helpster.charity, or write us at: https://helpster.charity/#contacts.
Whether you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing or do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please make your request using the contact form at team@helpster.charity, or write us at: https://helpster.charity/#contacts.
Notification of Changes
This privacy policy may change from time to time. Changes will be posted within the Service so Users are always aware of what information is collected and how it is used. Please make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the Privacy Policy, please contact us through team@helpster.charity.
Content Sharing Terms
By submitting user-generated content such as teams, text and audio-visual material to HELPSTER, you:
i. represent and warrant that you are of legal age of consent in the jurisdiction of your domicile;
ii. grant HELPSTER a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable and transferable license to use, display, distribute, reproduce, modify, remix, translate, transcode, excerpt, adapt, prepare derivative works of and compilations, publicly display such content in any format or medium for any purpose in connection with HELPSTER activities;
iii. represent and warrant that the content is original or that you hold the necessary rights to publish the content you submit and grant HELPSTER the license under (ii); and
iv. agree to indemnify and hold HELPSTER, its officers, agents and employees harmless from any claim or loss made by any third party due to or arising out of content you submit.
Disclaimer – Links to other Sites
The Service may contain hypertext links to other services. The Helpster assumes no responsibility for those services including the privacy practices or the content of such web sites.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Estonia, Tallinn, Juhkentali tn. 8, 10132
team@helpster.charity
https://helpster.charity/#contacts